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Last updated: 17 March 2025

Terms & Conditions

Please read these Terms and Conditions carefully before using the Requio platform. By accessing or using our Services, you agree to be bound by these Terms.

1. Agreement to Terms

  • These Terms and Conditions (“Terms”) govern your access to and use of the Requio platform and related services (“Services”) operated by Requio Ltd (“we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
  • We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

2. Description of Services

  • Requio is a B2B SaaS platform for requirements management, enabling teams to create, manage, and govern Digital Requirements Packs (DRPs) with AI-assisted authoring, traceability, and document generation.
  • Services are provided on a subscription basis. Features, availability, and pricing may change with reasonable notice.

3. Account and Access

  • You must provide accurate information when creating an account and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You must notify us immediately of any unauthorised access or security breach.

4. Acceptable Use

  • You agree to use the Services only for lawful purposes and in accordance with these Terms.
  • You must not: (a) use the Services in any way that violates applicable laws or regulations; (b) attempt to gain unauthorised access to our systems, other accounts, or third-party data; (c) transmit malware, viruses, or harmful code; (d) interfere with or disrupt the integrity or performance of the Services; (e) use the Services to process or store data that infringes third-party rights or is illegal; (f) resell, sublicense, or commercially exploit the Services without our prior written consent.
  • We reserve the right to suspend or terminate access for violations of acceptable use.

5. Intellectual Property

  • Requio Ltd retains all rights, title, and interest in the Services, including software, design, branding, and documentation. Nothing in these Terms grants you any ownership of our intellectual property.
  • You retain ownership of content you create or upload (“Customer Data”). By using the Services, you grant us a limited licence to process, store, and display your Customer Data solely to provide and improve the Services.
  • We may use anonymised or aggregated data for analytics and product improvement.

6. Data Handling and Privacy

  • Our collection and use of personal data is described in our Privacy Policy. By using the Services, you consent to such processing.
  • You are responsible for ensuring that your use of the Services and any Customer Data complies with applicable data protection laws (including UK GDPR and EU GDPR).
  • We act as a data processor for Customer Data you process through the Services. We will process such data only in accordance with your instructions and applicable law.

7. Confidentiality

  • Each party agrees to keep confidential any non-public information disclosed by the other. Confidential information includes business, technical, and financial data.
  • Obligations of confidentiality survive termination of these Terms for a period of five (5) years.

8. Liability Limitations

  • To the maximum extent permitted by law, Requio Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • Our total liability for any claims arising from or related to these Terms or the Services shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Indemnification

  • You agree to indemnify and hold harmless Requio Ltd, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Services, or your violation of any third-party rights.

10. Termination

  • Either party may terminate the agreement in accordance with the subscription terms. We may suspend or terminate your access immediately for material breach or non-payment.
  • Upon termination, your right to use the Services ceases. We will provide a reasonable period for you to export your data, after which we may delete it in accordance with our data retention policy.

11. General

  • These Terms constitute the entire agreement between you and Requio Ltd regarding the Services.
  • If any provision is held invalid, the remaining provisions remain in effect.
  • Our failure to enforce any right does not waive that right.
  • These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.