Terms & Conditions

Last updated: 26 October 2026

Please read these Terms and Conditions carefully before using the Requio platform. By accessing or using our Services, you agree to be bound by these Terms.

1. Agreement to Terms

  • These Terms and Conditions (“Terms”) govern your access to and use of the Requio platform and related services (“Services”) operated by Requio Ltd (“we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
  • Requio Ltd is a company registered in England and Wales (company number 16755307), with its registered office at 71-75 Shelton Street, London WC2H 9JQ. VAT registration number GB 531 0644 28.
  • We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

2. Description of Services

  • Requio is a B2B SaaS platform for requirements management, enabling teams to create, manage, and govern Digital Requirements Packs (DRPs) with AI-assisted authoring, traceability, and document generation.
  • Services are provided on a subscription basis. Features, availability, and pricing may change with reasonable notice.
  • The Services are provided for business use only. By accepting these Terms, you confirm that you are acting for a business, organisation or profession, and not as a consumer, and that you have authority to bind the organisation you accept them for.

3. Subscription Plans and Pricing

  • Requio offers a Free plan and paid subscription plans (currently Standard and Pro), each priced per seat (user licence) per month in pounds sterling (GBP). An Enterprise plan is available on custom terms agreed separately.
  • Current prices for each plan are shown on our pricing page and are confirmed again at checkout before you complete payment. Prices exclude VAT. UK VAT at the standard rate is added at checkout; a business outside the UK that gives its VAT or tax ID at checkout is not charged UK VAT, and accounts for any tax due itself. Your invoices show the VAT charged and our VAT number.
  • You choose how many seats you need when subscribing. You can increase or decrease your seat count at any time from Workspace Settings; changes take effect immediately and are billed on a pro-rata basis for the remainder of your current billing period.
  • Payments are processed securely by our payment processor, Stripe. We do not store your card details, and we do not charge any additional fee for paying by card.

4. Free Trials

  • We may, from time to time and at our discretion, offer free trial periods on paid plans (for example, a limited-time "first month free" promotion). Where offered, trial terms will be made clear to you before you start a trial.
  • If you start a paid subscription during a trial period, you will not be charged for the duration of the trial. Unless you cancel before the trial ends, your payment method will be charged automatically at the end of the trial, and your subscription will continue on a recurring basis at the plan's standard price from that point.
  • It is your responsibility to cancel before a trial ends if you do not wish to be charged. We will make reasonable efforts to make the trial end date visible to you in the product, but cannot guarantee a reminder will reach you in time.

5. Billing, Payment and Renewal

  • Paid subscriptions are billed in advance, monthly or yearly depending on the billing period you choose, and automatically renew at the end of each period unless cancelled. By subscribing, you authorise us to charge your saved payment method automatically, via Stripe, on each renewal date until your subscription is cancelled.
  • Your subscription will continue, and you will continue to be charged, until you cancel it as described in "Cancellation and Refunds" below.
  • Invoices and payment receipts for your subscription are available at any time via the Stripe billing portal, accessible from Workspace Settings.

6. Price Changes

  • We may change our prices from time to time. If a price change affects your subscription, we will give you at least 30 days' notice before it takes effect, by email or in-app notice.
  • If you continue to use the Services after a price change takes effect, this constitutes acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the change takes effect in accordance with "Cancellation and Refunds" below.
  • Price changes are never applied retroactively to a period you have already paid for.

7. Cancellation and Refunds

  • You may cancel your subscription at any time from Workspace Settings. Cancellation takes effect at the end of your current billing period — you keep full access to your paid plan until then, and will not be charged again after that date.
  • You can undo a pending cancellation at any time before it takes effect, also from Workspace Settings.
  • Except where required by law, fees already paid are non-refundable, including for any unused portion of a billing period following cancellation. If you believe you have been charged in error, contact us at support@requio.co.uk and we will investigate promptly.
  • Nothing in these Terms limits any statutory cancellation, refund, or other consumer rights you may be entitled to under UK law, including the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to the extent those apply to you.

8. Failed or Declined Payments

  • If a scheduled payment fails, we will notify you and Stripe will automatically retry the charge. Your access to paid features may continue for a period while we attempt to resolve the issue, but may be limited or suspended if it remains unresolved.
  • If a failed payment cannot ultimately be recovered and your subscription is cancelled as a result, your workspace will revert to the Free plan and paid features will no longer be available. Your data is retained in accordance with our data retention policy and is not deleted as a result of a payment failure alone.
  • You can update your payment method at any time via the Stripe billing portal, accessible from Workspace Settings, to avoid interruption to your subscription.

9. Account and Access

  • You must provide accurate information when creating an account and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • Each user account is for one named person. You must not share sign-in details, or let more than one person use the same account, whether at the same time or by taking turns. Everyone who uses the Services needs their own account, and each active account counts towards your seats. When someone leaves, you can deactivate their account and give the seat to someone new.
  • This matters beyond seats: reviews and approvals in Requio are recorded against the account that made them, so a shared account makes that record name the wrong person.
  • To detect shared accounts and unauthorised access, we record the IP address and browser used for each sign-in, as described in our Privacy Policy. If we reasonably believe an account is being shared, we may ask you to add seats, and we may suspend the account until this is resolved.
  • You must notify us immediately of any unauthorised access or security breach.

10. Acceptable Use

  • You agree to use the Services only for lawful purposes and in accordance with these Terms.
  • You must not: (a) use the Services in any way that violates applicable laws or regulations; (b) attempt to gain unauthorised access to our systems, other accounts, or third-party data; (c) transmit malware, viruses, or harmful code; (d) interfere with or disrupt the integrity or performance of the Services; (e) use the Services to process or store data that infringes third-party rights or is illegal; (f) resell, sublicense, or commercially exploit the Services without our prior written consent.
  • We reserve the right to suspend or terminate access for violations of acceptable use.

11. AI Features and Fair Usage

  • The Services include AI-assisted features (including requirements and module suggestions, process map generation, cross-checking, executive summaries, and knowledge base search and indexing) provided using third-party AI models. AI outputs are generated automatically and may be inaccurate, incomplete, or unsuitable for your purposes. You remain responsible for reviewing and validating any AI-generated content before relying on it, and AI outputs do not constitute professional advice.
  • AI features are intended for reasonable, ordinary business use in connection with your subscription. You must not use AI features to build a competing product, to extract training data, or in a way that is automated, excessive, or disproportionate to normal use of the Services (for example, bulk or scripted use designed to circumvent seat-based pricing or extract disproportionate value relative to your subscription).
  • We monitor usage of AI features to protect the Services for all customers. Where we reasonably believe usage breaches this fair usage policy or otherwise threatens the security, performance, or integrity of the Services, we may apply usage limits, throttle or temporarily restrict access to AI features, or suspend the relevant account, with notice where practicable in the circumstances.
  • AI features, the underlying models, and their availability may change, be updated, or be withdrawn from time to time as the underlying technology evolves; we will give reasonable notice of any change that materially reduces functionality you rely on.

12. Intellectual Property

  • Requio Ltd retains all rights, title, and interest in the Services, including software, design, branding, and documentation. Nothing in these Terms grants you any ownership of our intellectual property.
  • You retain ownership of content you create or upload (“Customer Data”). By using the Services, you grant us a limited licence to process, store, and display your Customer Data solely to provide and improve the Services.
  • We may use anonymised or aggregated data for analytics and product improvement.

13. Data Handling and Privacy

  • Our collection and use of personal data is described in our Privacy Policy. By using the Services, you consent to such processing.
  • You are responsible for ensuring that your use of the Services and any Customer Data complies with applicable data protection laws (including UK GDPR and EU GDPR).
  • We act as a data processor for Customer Data you process through the Services. We will process such data only in accordance with your instructions and applicable law.
  • Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), applies to personal information in Customer Data, we act as your service provider. We will not sell or share that personal information; retain, use or disclose it for any purpose other than providing the Services to you, or outside our direct business relationship with you; or combine it with personal information we receive from other sources, except as the CCPA permits. We will comply with the CCPA as it applies to us, and will tell you if we can no longer meet these obligations.

14. Confidentiality

  • Each party agrees to keep confidential any non-public information disclosed by the other. Confidential information includes business, technical, and financial data.
  • Obligations of confidentiality survive termination of these Terms for a period of five (5) years.

15. Warranties and Disclaimers

  • We will provide the Services with reasonable skill and care.
  • EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE MAKE NO OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR THAT AI OUTPUTS WILL BE ACCURATE.

16. Liability Limitations

  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, REQUIO LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

17. Indemnification

  • You agree to indemnify and hold harmless Requio Ltd, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Services, or your violation of any third-party rights.

18. Termination

  • Either party may terminate the agreement in accordance with the subscription terms. We may suspend or terminate your access immediately for material breach or non-payment. See "Cancellation and Refunds" above for how to cancel a paid subscription yourself.
  • Upon termination, your right to use the Services ceases. We will provide a reasonable period for you to export your data, after which we may delete it in accordance with our data retention policy.

19. Export Controls and Sanctions

  • You confirm that you, and every person you allow to use the Services, are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive UK, US or EU sanctions, and are not named on any UK, US or EU sanctions or restricted-party list.
  • You must not use, export or re-export the Services, or allow them to be accessed, in breach of UK, US or EU export control or sanctions laws.
  • We may suspend or end access without notice where we reasonably believe continuing would breach those laws.

20. General

  • These Terms constitute the entire agreement between you and Requio Ltd regarding the Services.
  • If any provision is held invalid, the remaining provisions remain in effect.
  • Our failure to enforce any right does not waive that right.
  • These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.